The DigiCert-Symantec SSL acquisition caught many by surprise.

However, when you consider the position Symantec was in with Google, the sale made sense for all the right reasons.

DigiCert would get to acquire the premium brand of SSL and back it with their already well-respected name in the industry.


If you’ve been watching the acquisition unfold, you’re likely to have a few questions about what happens next.

In this blog post, we share 10 things that you should know if you’re a customer.

1. Symantec root hierarchies will be distrusted

Symantec roots will be removed from browsers over the next year. Customers affected by distrust will be contacted by DigiCert and presented with steps to follow to ensure their certificates stay trusted.

2. Root structure will change, but not immediately

In light of Google’s actions to remove the Symantec SSL roots, DigiCert will be creating new roots that will be cross-signed by existing Symantec roots. Once available, the roots will be embedded in browsers to create a seamless transition for customers.

If you have pinned intermediate roots, you’ll need to contact DigiCert for help.

3. The certificate validation process will change

DigiCert plans to roll-out their validation process to replace Symantec’s. This is a good thing considering that Symantec’s validation process is what led to Google’s move to remove their roots from Chrome.

DigiCert has one of, if not the most robust authentication processes and this means more trust and stronger relationships between browser developers and the brand.

4. DigiCert issues certificates fast

DigiCert issues certificates faster than most CAs, usually within an hour if all verification documentation is valid.

5. Certificate expiry dates shouldn’t be affected

Browsers announced a root deprecation timeline which begins in March of 2018. Symantec customers with SSL certificates issued before June 2016 must replace existing certificates before then.

Beyond the March 2018 deadline, all customers will need to transfer to the new roots by September 2018.

DigiCert will be engaging to make the certificate root migration process easy. If you have a certificate that’s been affected by the distrust dates, you’ll receive a replacement certificate for the remaining validity period at no extra cost.

6. Code signing certificates are not impacted

At this stage, any purchased code signing certificates will not be undergoing any changes. All updates regarding code signing certificates from Thawte and Symantec will be communicated by DigiCert should there be any.

7. The Norton Secure Seal stays

Part of the acquisition included the use of the Norton Secure Seal by DigiCert. The duration that DigiCert will be able to use the seal for is yet to be disclosed, and any updates will be communicated by DigiCert.

8. You can still order Symantec SSL and code signing certificates from TrustTheSite

The acquisition does not affect our backend systems or the enrollment and issuance of SSL and code signing certificates. Customers can continue to order and renew certificates as before.

9. You can call TrustTheSite for help with your order

As it’s business as usual for us, any questions about which certificate to choose, and how to place your order can be directed to TrustTheSite. Feel free to call us on +27 23 004 0196 or connect with us on live chat.

10. Certificate prices are not affected

Much about the transition from Symantec to DigiCert needs to be ironed out. As a platinum reseller, we’re able to offer the best pricing in the market. To date, pricing on SSL and code signing certificates has not changed.

Should there be any changes, we’ll be the first to let you know.


DigiCert’s acquisition of Symantec has been completed, and the long and complicated task of integrating systems has already begun. TrustTheSite is still offering Symantec, Thawte, GeoTrust and RapidSSL certificates. We also have our finger on the pulse of the industry and all developments regarding this transition will be communicated to our customers in due course.

Get the right SSL certificate for your website is a platinum reseller of VeriSign, Thawte, GeoTrust, Comodo, RapidSSL and Digicert SSL certificates. We offer the best pricing backed by personalised client support.

Call us on +27 23 004 0196 for a free no obligation discussion about your business needs and we’ll help you find the right certificate for your brand.

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